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Customer First Policy

What makes successful real estate agents stand out?

The McDowell Real Estate Group is proud to be counted among the top real estate agents in California’s Tri-Valley region. As we have learned through more than 15 years in the business, building a sterling reputation in this coveted and competitive market takes more than just hard work and knowledge.

Since we started out, we focused on elevating our clients experience – whether they are selling their current home or searching for their next one. It has proven to be the right recipe; the most effective perspective for this line of work. By crafting and packaging client-first real estate services, we have earned the trust of real estate customers in Pleasanton, CA and the Tri-Valley area time and again.

The “concierge approach”

Through the years, the McDowell Real Estate Group has embraced what we call the “concierge approach” to real estate dealings. Our philosophy behind this concept is simple: we offer customer service done right.

The concierge approach is built on five defining pillars:

    • Passion

We are professionals in every sense of the word. We take the distinction of being top real estate agents seriously. At the same time we are driven by a passion for helping our clients. We want them to achieve the best results for their real estate goals.

The McDowell Real Estate Group understands that buying or selling a home is more than just a transaction, but a personal milestone with a life-changing impact.

This is why we emphasize top-rated customer service as the anchor that keeps our brand steadfast and worthy of your trust. We put in the time and effort necessary to build productive and lasting relationships with our clients. We treat customers like family, ensuring genuine connections that lead to success and satisfaction.

    • Affiliation

When you work with McDowell Real Estate Group, you get the best tools and resources to help you chart your course toward success in your real estate buying, selling, or investing journey.

As affiliates of globally renowned Sotheby’s International Realty, we belong in a class of our own – one that stands out among the rest of the pack. Combining our client-first philosophy with the unmatched global reach of the Sotheby’s brand, we have what it takes to deliver only the best opportunities and results.

    • Integrity

Trust and transparency are integral components in the brand of service you can expect from the McDowell Real Estate Group. By making sure that honesty and integrity are the foundation on which all of our client relationships are built, we stake our claim for being the best real estate agents in Pleasanton, CA and the Tri-Valley region.

When you work with us, you gain more than just a resource for market knowledge and local information; you also gain trustworthy partners who look after your best interests every step of the way.

    • Innovation

Real estate is a dynamic business. And being located around the hub of some of the world’s most influential technological breakthroughs – Silicon Valley and the rest of the prolific Bay Area – keeps us aware of how innovation is integral to success in any venture.

We incorporate the ability to embrace change and create new opportunities as crucial elements of our concierge approach. As the needs and lifestyles of today’s real estate customers evolve and expand, so do we explore new ways to deliver on our clients’ requirements and preferences.

You can read more about the McDowell Real Estate Group’s best practices here.

    • Sophistication

As top real estate agents serving the competitive Bay Area real estate client base for more than 15 years, the McDowell Real Estate Group has earned its keep as distinguished and trusted authorities in the business. The savviest, most sophisticated, and most meticulous real estate buyers, sellers, and investors trust our keen understanding of local market trends and tendencies, as well as the varying motivations and strategies employed by buyers and sellers in this market.

Trust the McDowell Real Estate Group for all your real estate buying, selling, and investing needs in the Tri-Valley area

Work with the McDowell Real Estate Group and expect us to keep your success and satisfaction our number one priority. Our constant, consistent, and clear communication will make sure that you are always fully informed throughout any real estate process – and even after the job is completed. Our goal is to add value every step of the way.

If you want to work only with the best real estate agents in California, look no further than the McDowell Real Estate Group. Contact us today at 925.596.4746 or inquire via email at

Whether you’re buying or selling a home in the Tri-Valley area, it’s important to work with a Realtor you can trust and feel comfortable with. The best real estate agents not only have impressive credentials and track records. They also have the right attitude and the commitment to put their clients’ interest above everything. Some of the best practices of top real estate agents include providing timely response and action, keeping their clients informed at all times, getting to know their clients’ needs and preferences, knowledge of the market, and quality teamwork. They have adopted what is known as concierge real estate, which describes service beyond closing.

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