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Customer First Policy

The McDowell Homes Group is proud to be counted among the top real estate agents in California’s Tri-Valley region. As we have learned through more than 20 years in the business, building a sterling reputation in this coveted and competitive market takes more than just hard work and knowledge.

Since we started out, we focused on elevating our client’s experience – whether they are selling their current home or searching for their next one. It has proven to be the right recipe; the most effective perspective for this line of work. By crafting and packaging client-first real estate services, we have earned the trust of real estate customers in Pleasanton, CA and the Tri-Valley Bay Area time and again.

Concierge Real Estate ™
Through the years, the McDowell Homes Group has embraced what we call the “concierge approach” to real estate dealings. Our philosophy behind this concept is simple: we offer customer service done right.

The concierge approach is built on five defining pillars:
Passion: We are professionals in every sense of the word. We take the distinction of being top real estate agents seriously. At the same time, we are driven by a passion for helping our clients. We want them to achieve the best results for their real estate goals. The McDowell Homes Group understands that buying or selling a home is more than just a transaction, but a personal milestone with a life-changing impact. This is why we emphasize top-rated customer service as the anchor that keeps our brand steadfast and worthy of your trust. We put in the time and effort necessary to build productive and lasting relationships with our clients. We treat customers like family, ensuring genuine connections that lead to success and satisfaction.

Affiliation: When you work with McDowell Homes Group, you get the best tools and resources to help you chart your course toward success in your real estate buying, selling, or investing journey. As affiliates of globally renowned Compass, we belong in a class of our own – one that stands out among the rest of the pack. Combining our client-first philosophy with the unmatched global reach of the Compass brand, we have what it takes to deliver only the best opportunities and results.

Integrity: Trust and transparency are integral components in the brand of service you can expect from the McDowell Homes Group . By making sure that honesty and integrity are the foundation on which all of our client relationships are built, we stake our claim for being the best real estate agents in Pleasanton, CA and the Tri-Valley region. When you work with us, you gain more than just a resource for market knowledge and local information; you also gain trustworthy partners who look after your best interests every step of the way.

Innovation: Real estate is a dynamic business. And being located around the hub of some of the world’s most influential technological breakthroughs – Silicon Valley and the rest of the prolific Bay Area – keeps us aware of how innovation is integral to success in any venture. We incorporate the ability to embrace change and create new opportunities as crucial elements of our concierge approach. As the needs and lifestyles of today’s real estate customers evolve and expand, so do we explore new ways to deliver on our clients’ requirements and preferences.

You can read more about the McDowell Homes Group best practices here.

Sophistication: as top real estate agents serving the competitive Bay Area real estate client base for more than 20 years, the McDowell Homes Group has earned its keep as distinguished and trusted authorities in the business. The savviest, most sophisticated, and most meticulous real estate buyers, sellers, and investors trust our keen understanding of the local market trends and tendencies, as well as the varying motivations and strategies employed by buyers and sellers in this market.

Trust the McDowell Homes Group for all your real estate buying, selling, and investing needs in the Tri-Valley area.
Work with McDowell Homes Group and expect us to keep your success and satisfaction our number one priority. Our constant, consistent, and clear communication will make sure that you are always fully informed throughout any real estate process – and even after the job is completed. Our goal is to add value to our clients every step of the way.

If you want to work only with the best real estate agents in California, look no further than the McDowell Homes Group. Contact us today at 925.596.8731 or inquire via email atmcdowellhomesgroup@compass.com

Resources:

  • Best Practices to Look for in a Real Estate Agent

    Whether you’re buying or selling a home in the Tri-Valley area, it’s important to work with a Realtor you can trust and feel comfortable with. The best real estate agents not only have impressive credentials and track records. They also have the right attitude and the commitment to put their clients’ interests above everything. Some of the best practices of top real estate agents include providing timely response and action, keeping their clients informed at all times, getting to know their clients’ needs and preferences, knowledge of the market, and quality teamwork. They have adopted what is known as concierge real estate, which describes service beyond closing.

  • Does your real estate agent provide great customer service?

    One of the most crucial decisions you’ll make when you’re in the market for a home is the real estate agent you choose to represent you at the negotiation table. They’ll spell the difference between a stress-free home buying experience and one that is fraught with uncertainties. It takes patience, discernment, and recommendations from family and close friends to pick the right agent. You want someone who actively listens to your wants and needs, puts you first, and keeps you in the loop.

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